At Magan Pearls, we strive to provide you with the highest quality products and services. Due to the nature of our products, we do not offer return, refund, or replacement options except in the case of damaged items. Please review our policy carefully to understand our terms and conditions regarding returns and refunds.

1. No Return, Refund, or Replacement Policy

1.1 Final Sale: All purchases made on our website, www.maganpearls.com, are final. We do not offer returns, refunds, or replacements for products once the sale is completed, except under specific conditions outlined below.

2. Exceptions for Damaged Products

2.1 Damaged Product Policy: If you receive a damaged product, you may be eligible for a replacement, provided you meet the following conditions:

• Immediate Video Evidence: You must provide immediate video evidence showing the unboxing and packaging of the product. This video should clearly capture the condition of the package as received, as well as the damaged product inside. The video must be taken as soon as the package is opened, without any delay.
• Reporting Time Frame: You must report the damage to our customer service team within 24 hours of receiving the product. Any claims made after this period will not be considered.
• Verification and Approval: Upon receiving your video evidence and damage report, our team will review and verify the claim. If the claim is approved, we will offer a return or replacement for the damaged product based on the customer’s choice and will be initiated the request within 24-48 hours to the original payment method. In the case of Return the amount will be credited to the same account(Which will initiated to the payment gateway). Please note that we reserve the right to deny any claims that do not meet the specified conditions.
  
  

3. How to Report a Damaged Product

3.1 Contact Our Nodal Contact Desk: To report a damaged product, please contact our Nodal Contact Desk with the necessary details:

• Name: Murari Gupta
  Contact Number: +91 9866972230

3.2 Required Information: Provide your order number, a description of the issue, and the video evidence as outlined in Section 2.1.

3.3 Resolution Process: Once your claim is approved, we will arrange for a replacement of the damaged product. No refunds will be issued under this policy.

4. Shipping and Handling Fees:
   All the product shippings will be initiated through our Shipping Vendor(ShipRocket & ShipYaari) with in 72 Hrs from the time of Order Placement.
   
   

4.1 Non-Refundable Fees: Shipping and handling fees are non-refundable, even in the case of a damaged product claim.

5. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to ensure you are aware of any updates.

6. Contact Information

For any questions or concerns about our Return and Refund Policy, please contact our Nodal Contact Desk:

• Website: www.maganpearls.com
• Email ID: hyderabadpearls@ymail.com
• Official Address: Shop No. 5-8-84/2A, Ground Floor, Chapel Rd, opposite UDAI OMNI Hospital, adj. to Neo Retina Eye Hospital, Abids, Hyderabad, Telangana 500001

Last Updated: 23/09/2024

Thank you for shopping with Magan Pearls. We appreciate your understanding and cooperation.

Cancellation Policy

Once a product is ordered through our website, www.maganpearls.com, it is considered confirmed and processed immediately. We do not offer any cancellation options after the order is placed. Please review your order carefully before making a purchase.

1. No Cancellation Policy

1.1 Order Finalization: All orders placed are final and cannot be modified, canceled, or refunded once the payment is completed.

1.2 No Cancellations Accepted: There is no option to cancel an order once it has been placed, regardless of the reason. This policy applies to all products and services offered on our website.

2. Exceptions

2.1 Technical Errors: In the unlikely event of a technical issue that results in incorrect product details or erroneous charges, you may contact our customer service team within 1 hour of placing the order for review. Any exception will be at the sole discretion of the company and is not guaranteed.

3. Contact Information

For any inquiries regarding this Cancellation Policy, please contact our Nodal Contact Desk:

Nodal Contact Desk:

• Name: Neha Gupta C/o Murari Gupta
  Contact Number: +91 9866972230

Website: www.maganpearls.com

Registered Name(Name of Shop/Establishment): Magan Peals and Jewels
Email ID: hyderabadpearls@ymail.com
Official Address: Shop No. 5-8-84/2A, Ground Floor, Chapel Rd, opposite UDAI OMNI Hospital, adj. to Neo Retina Eye Hospital, Abids, Hyderabad, Telangana 500001

4. Changes to This Policy

This Cancellation Policy is subject to change without prior notice. Any updates or modifications will be posted on our website. It is recommended to review this policy periodically to stay informed.

Last Updated: 23/09/2024